Original topic:

Navigation bar disappeared, unable to add languages, cannot use apps while in a call

(Topic created: 06-10-2025 10:16 PM)
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njustin
Asteroid
Options
Galaxy S24

Hi,

It's been a week since I updated my Galaxy S24 Ultra, and since then, this high-end phone has been performing worse than my old Galaxy S9.

Here are the issues I'm experiencing:

  1. The navigation bar has completely disappeared, even though all related settings are properly enabled.

  2. I'm unable to add any languages other than English.

  3. During phone calls, I can't access any other apps or functions on the device.

Steps I’ve already taken:

  • Chatted and spoke with Samsung Support at least 10 times

  • Cleared cache

  • Used Safe Mode

  • Shared my screen

  • Reset all settings

  • Restarted the phone multiple times

None of these steps has resolved the issues.

When will Samsung address and fix these problems? This has been extremely frustrating and disappointing, especially from a premium device.

Thanks. 

15 Replies
njustin
Asteroid
Options
Galaxy S24

i have 2 times already. 

Shelliam
Galaxy
Options
Galaxy S24
Stupid question, but can you elaborate on navigation bar? Are you referring to GPS or rhe pull down bar?

For language, are you teying to add an extra language in the AI Assist?
Lastly, can you elaborate on how you cant access anything else while on the phone. For instance, do you use button/swipe etc for home screen, back, close?
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njustin
Asteroid
Options
Galaxy S24

Hi Shelliam, 

No stupid question.  The navigation bar is present at the lower part of the screen, 3 vertical lines, a square in the middle, and an arrow to the left.  The vertical three lines help you see all the open apps, and the square brings you to the home page.   I do not have that, so when I have an app open and now want to open a web browser to go back and forth, I can not because I have to click back many times to come to the home screen and then open another. 

 

I want to add another language to the system, so I have an option on my keyboard when typing text. 

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Shelliam
Galaxy
Options
Galaxy S24
Ahhh gotcha, I'm so used to the navigation bar and hated when they changed it. I have mine where there's no icons, I swipe and just go off muscle memory.. Download Good Lock; it allows you to rearrange and customize the navigation bar. That should fix the issue and allow you to flip back a d forth between apps.. unfortunately I don't have a solution for adding additional languages 😌
Lmk how good Lock works for you tho! 😊
kimberleigh
Red Giant
Options
Galaxy S24
Just curious but for the language pack, are you signed into your Samsung account on the phone ? And the navigation bar, have you gone to settings, display, then click on "navigation bar " see pic 1749695530132.jpg
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userMqDfR3OfJx
Constellation
Options
Galaxy S24
Can't get my google to go back to english
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