Original topic:

Navigation Buttons Not Working on One UI 7

(Topic created: 2 weeks ago)
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useryZB40EZ4ZV
Asteroid
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Galaxy S24
EDIT (POSSIBLE FIX): I tested booting to Safe Mode and my buttons worked as expected. AND after rebooting normally they appear to be continuing to work! Try [booting to safe mode](https://www.samsung.com/us/support/answer/ANS10003495/) and report back. I did appear to lose a number of widgets from my home screen after doing so but I was able to restore them from my Samsung account backup in the Settings menu, so you may want to make sure you have a recent backup before doing so. Good luck and please report back if this fixed it for you!

Just installed the One UI 7 update on my base S24 (Unlocked US) and my navigation buttons are not working correctly.

The navigation buttons show at the bottom but are largely unresponsive. If I repeatedly tap the Home or Recent Apps buttons they might eventually work once, but sometimes it seems like they flat out refuse all together. Holding the Home button also does not launch Circle to Search.

I use buttons instead of gestures, also use Good Lock NavStar and One Hand Operation+ for side gestures. I tried disabling both of those and no change.

I switched to gesture navigation and that seemed to be working fine, but switching back to buttons and same issue.

I've rebooted several times, wiped cache partition, force stopped and cleared cache on the One UI Home app and several other apps.

I currently have One Hand Operation+ turned back on so I at least have that navigation working but I hate the stock gestures so that's pretty much a no go for me.

Anyone else running into this?

19 Replies
Echo808
Cosmic Ray
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Galaxy S24
No issue on mines, S24 Ultra (Unlocked US).
itsmrworldwide
Cosmic Ray
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Galaxy S24
Try updating good lock modules in Galaxy store
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useryZB40EZ4ZV
Asteroid
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Galaxy S24
All updated earlier with no change
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Robin621k
Honored Contributor
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Galaxy S24
Try this.

Wipe Cache Partition.
Turn off phone.
While powered down, press power key and volume up button simultaneously until the phone vibrates. Let go of buttons. You will now be in the bootloader. Using Volume buttons for scrolling, power button for Yes.
Scroll down to Wipe Cache Partition. Press power, scroll to Yes, press power. Reboot press power key.
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useryZB40EZ4ZV
Asteroid
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Galaxy S24
Already did per my post
Robin621k
Honored Contributor
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Galaxy S24
Sorry skimmed through it.
I suggest submitting an error report in the support section of the Members app.
If there is a fix they will let you know.
useryZB40EZ4ZV
Asteroid
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Galaxy S24
Thanks, sent.
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kiyahj81
Cosmic Ray
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Galaxy S24
I actually have the opposite problem. My navigation buttons work but the swipe gestures don't. Thankfully I use the buttons and not the gestures so it's not a problem for me but may be for someone else.
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Devious70
Asteroid
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Galaxy S24
After updating to One UI 7 last night, I been having the same issue with my fold6. Had to switch navigation buttons to swipe.
- J. Hairston

Galaxy Z Fold6
Galaxy Tab S7
Galaxy Watch4 Classic
Galaxy Buds Live
Galaxy Ring