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My phone just opened from behind

(Topic created: 07-10-2025 05:13 AM)
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importsupply
Constellation
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Galaxy S24
Hello, I noticed one day that my Samsung S24ult just opened behind, I can't remember it falling down and I'm sure I didn't hit it anywhere, I bought it brand new and I've tucked it into a pouch for a while and decided to get it out and use it bare, only to notice after few months that the back just opened from one side and now I'm scared to try out my swimming shots this summer. Has anyone experienced this before and what might be the reason 
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24

Sorry to hear this has happened to your device. I would not recommend getting any liquid near your device until its been fixed. You need to contact Support to have your phone checked out to see what caused it to pop open.
https://www.samsung.com/us/support/service/ 



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If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24

Sorry to hear this has happened to your device. I would not recommend getting any liquid near your device until its been fixed. You need to contact Support to have your phone checked out to see what caused it to pop open.
https://www.samsung.com/us/support/service/ 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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