Microphone one stopped working

[Tomtucker]

After latest update my mic no longer works. 

No hey google, no voice recording, no voice text. 

Narrowed it down to mic one. No idea how to fix. 

[realaud]

Have you run diagnostics on the mics to see if it's a physical issue or a software issue?  Diagnostics can be found in device care or through the support tab of the Members app. If the mic comes up as defective, you will have to call Samsung for service locations. If your phone is still under warranty and defective, it should be a warranty repair.

[Kellytx]

I have the same issue and did run diagnostics. Mic 1 failed. Have called, texted and gone to the Tmobile store to fix it. This ONLY started happening after the update. To take it to Samsung to fix, I'd have to pay. (Out of the 90 day warranty) I shouldn't have to pay to fix a problem they created!!!

[realaud]

Since when do phones only have a 90 day warranty. Phones are warranteed for a year.

[realaud]

A software issue wouldn't cause the diagnostics to say the mic is bad. Your carrier isn't a repair center, so why you spent any time with them is a mystery, especially since store personnel are not techs. If you have a uBreakIfix near you, you should have it evaluated. Samsung is never going to concede that an update broke your hardware.

[Kellytx]

Either way. Mine is just past that.

[realaud]

Well, if you don't want to get it repaired, you just might have to get accustomed to wearing an earbud all day and using that to interact with  your assistant.  Whether this is the fault of the update or not, unless Samsung acknowledges a mass casualty event on mic hardware, (which they will never do if they don't get thousands of error reports on it), they will never cover a repair for it.  It could be just coincidental.  The mic could have been failing (for whatever reason), and the update pushed it over the edge.  Have you cleared the phone's cache? Restarted in safe mode to test the mic? Factory reset the phone?  If there is something in the update conflicting with the mic, that would clear it out as resetting will give you a whole new operating system and restoring a backup is unlikely to repeat the error (I would test the mic prior to restoring a backup).  After that, you really should consider getting it repaired.  Which is preferable, making do without the mic, wearing an ear bud all day or fixing your phone.  It may not cost as much as you fear.

[OnePlusAim]

If it came after an update it's probably going to be a software issue probably two drivers competing for dominance one didn't get deleted all the way so it's causing issues if you put the phone into fast food turn it off power back on hold the power in the volume up button until you get to your menu and then cycle down with the volume button until you see clear cache then hit the power button to accept it and then restart

[Kellytx]

Good suggestion, though I tried and it didn't work. Best answer I've seen so far though.

[OnePlusAim]

Thank you I tried