HELP PLEASE

[Jaydenn]

I have been having malfunction issues with my Samsung S24. I have been through so much between Samsung Support, my carrier, and cerified Samsung Technician near my area. First I went through my carrier, they told me "We don't make phones, we just sell them." So I went through Samsung Support via text. Well first it was for Smart Call which my carrier supports. For some odd reason, Peter thought that I was having the Phone App issue, which wasn't the case. Then I said goodbye cause he didn't help at all. Then I called them, they referred me to a technician. They said "We don't accept Samsung at this moment because they are having security issues" I said ok, I understand, then hung up. I contacted Samsung again via call, told them what they said, then they 'forcefully sent a ticket to them'. I thought it was resolved, nope. I contacted that technician again, told them what Samsung said, he said "We don't even accept tickets" then went on saying that I should file a claim for a technician to come to my door and fix my phone. So I filed the claim. After Thanksgiving, I contacted the place to see where the claim was going, apparently it got denied for some odd reason. Then the lady I was on call with was talking about $199 dollars just for them to fix my screen. This phone is less than 2 months old, I have a protective case on it from my carrier, no cracks just common scratches, and she was talking about cracks. I told her it was a malfunction issue, then she told me to contact my carrier. I did that AGAIN, they told me the same thing but recommend me to some technician that are about an hour away from me (I live about an hour away from the closest major city). None of them will take it because it's a malfunction issue. Samsung Support will not answer me. Honestly I think they got tired of me and probably blocked me 😅. I sent a feedback, still haven't heard from Samsung yet. 

I'm sorry but this is ridiculous. I have been with Samsung for 3 years, I had the A14 and the S20. Never in those years have I experienced this stuff until now. I have phantom touches, which is basically when your phone touches stuff that your skin wasn't even close on touching. I have random activation AI's, my Bixby went off when I wasn't even near it, my power button wasn't touching anything, nor is it even voice activated, same with Googles Gemini, she did the same thing too. If I go into recovery mode/safe mode and run a graphics test, it will come up as an error. I regret going with Samsung. I think I had better experience with Apple when I had a problem because they actually HELPED me unlike Samsung. 

What should I do?

[meself]

If I recall smart call is a app if that's correct and correct me if I'm mistaken it wouldn't be s carrier or Samsung issue

[Jaydenn]

From what I got told, it's a system built into the Phone app

[meself]

Let me see what I cam find

[Jaydenn]

I'm not too worried about it anymore, I kinda gave up on it. My carrier has a built on App called Call Guardian that, from my understanding, is the same thing as that just a little bit better I guess

[meself]

Ok I got it confused with another app in the phone i.e phone dial pad in settings it's the block unknown numbers feature

[Jaydenn]

Yeah, basically the same thing my carrier offers. Blocks and reports calls, tells you the caller ID, if they have one. Although these spam callers are getting smarter. I got a call from a school even tho I don't go to school nor have any kids 😂

[meself]

The blocking unknown numbers wouldn't stop the spam calls some numbers are spoofed and some call filters are better than others at stopping them always Been a cat and mouse fame as they change tactics but you can report the numbers

[PrivacyandSecurity]

My only takeaway is Samsung is having security issues? The tech didn't want to touch it. What the **bleep** does that mean like this forum security issues or worse? Could you get more information on that? That is not a light statement.😮

[Jaydenn]

I can't get more info from the technician, but I did find some info on it from Forbes saying "November’s security update fixes CVE-2024-43093, which Google warns “may be under limited, targeted exploitation.”"