My friend has a S24 Ultra that randomly locked itself with a PIN password and she never set one.
She has photos and videos on the phone that she doesn't want to lose so factory reset is not an option for u
She did say that her phone didn't even have a SIM card on a screen lock to make it easier for her to use it
I have never seen ANY phone do that, but she went to Korea recently and the employee at Samsung said that after S21 they improved the security, and she didn't set up her Samsung Account so that was why and they couldn't do anything (or try to unlock phone from the find device
She has been trying her usual passwords ever since but stoll nothing
Have anyone ever seen this happen or know a way to help us? We do not want to use a factory reset as there is important content there and using 3rd parties apps or programs are never really it for me anyway....
If her phone randomly has a PIN on it, it is likely her Google or Samsung account got compromised and someone locked it using the find app. Photos are automatically backed up to Google Photos: photos.google.com, so they should first check to make sure the photos are in Google, then go ahead and reset the phone. Even if they are not there, sometimes you have to lose stuff to learn to make independent backups. But first she should change the password to her Google account on an uncompromised device.
By the way, you can no longer unlock a phone from find device, you can only lock it down. There is actually no sane reason to remotely unlock a device, and one would still need the PIN/password to do it. The people in Korea gave her misinformation, as even Samsung can't unlock a phone regardless of whether an account was set up, as PINs, passwords, patterns, biometrics reside solely on the device and nowhere else. Samsung may have been able to do a remote reset to unlock her phone, but that's about it.
