Contacts went missing

[Empress7]

We just got Samsung S24 Ultra's last Friday. My Husband's phone all of a sudden, has lost majority of his contacts. He is a school principal and had many of his employees numbers in it. Has anyone else experienced this and of so, how did you solve this very important issue?

[dwboston · Accepted solution]

Are his contacts being synced with his Google account?

Go to Settings->Accounts and Backup->Manage accounts->Google->Sync account and make sure sync is on for his contacts, and see when the last time they were synced.

[Empress7]

Thanks so much! I will look at that today. 😊 I appreciate your suggestions.

[Empress7]

Just wanted to let you know, it worked and all his contacts have been restored. Thanks a Bunch!

[Empress7]

It worked! Thanks so much!

[BJM64]

Yes, the are synced and the app is the standard Samsung app and this is not resolved... there are still contacts missing that I see in my phone's "recent" but not in contacts. very strange.

[userOcD50cFm7U]

All my contacts went missing

[Empress7]

Please read the above solution, it works!

[Azianiazi]

it didn''t work for me. My sync data was already on. 

[Empress7]

Make sure you have all your google accounts synced properly.