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JUMP TO SOLUTION Solved

Original topic:

Update broken???

(Topic created: 05-03-2023 12:06 PM)
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toyota10
Halo
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‎05-02-2023 04:23 AM (Last edited ‎11-26-2023 07:20 PM by Samsung Moderator ) in 

Galaxy S23

My s23 ultra updated yesterday to may update with version ending in awc9. Checked for updates after it installed and got a "critical" update to go from awc9 to awc9a. Installed that one and checked again for updates and it went back to awc9. If the awc9a is a "critical" update, why would it let me roll back? Is there problems with the awc9a? Or is the update system broken? 

 
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11 Replies
SpudMan9510
Galaxy
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‎05-02-2023 07:54 AM (Last edited ‎05-02-2023 08:06 AM ) in 

Galaxy S23
I'm with at&t and never got an update

https://www.sammobile.com/news/galaxy-s23-may-2023-security-update-released-europe/
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Solution
SamsungModerator1
Community Manager
Community Manager
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‎05-03-2023 12:06 PM in 

Galaxy S23

Hello, We understand the confusion with receiving a notification the software has been downgraded.

As security updates are specific to the carriers, we recommend reaching out to your service provider for assistance regarding the multiple downloads and the message the software was being downgraded.

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