Original topic:

Samsung S23+, error comes up saying "samsung account keeps stopping"

(Topic created: 3 weeks ago)
1203 Views
Lenfinkel
Asteroid
Options
Galaxy S23

On my Samsung S23+ phone, a pop comes up saying "samsung account keeps stopping". Most frequently this error comes up when I click on the OneDrive app. Why is this happening? I cleared cache for both, Samsung Account and Onedrive apps, and check for software updates. It still is happening. Why is it happening and what is the solution?

0 Likes
10 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S23

This has been reported so many times within the last week and hopefully a fix for this bug is pushed out soon.



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
Lenfinkel
Asteroid
Options
Galaxy S23

Let's hope so. When did this bug start happening?

0 Likes
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S23

I think I've seen it posted here maybe 3-4 times a day for the past week 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
Lenfinkel
Asteroid
Options
Galaxy S23

Thank you. I will check it out.

Lenfinkel
Asteroid
Options
Galaxy S23

I am not able to launch/access my personal OneDrive because of this issue. 

0 Likes
Lenfinkel
Asteroid
Options
Galaxy S23

Was the issue reported to Samsung? Did they offer a solution? If yes, what is the optimum solution to fix this issue?

0 Likes
userGLv6LgpqUw
Constellation
Options
Galaxy S23
update the Samsung Account app in the Galaxy Store. did that yesterday and haven't gotten the error since
0 Likes
userGLv6LgpqUw
Constellation
Options
Galaxy S23
yeah so I guess you didn't go into the Galaxy Store. there is a update for the app
0 Likes