Any idea on how to fix the connection port issue? It's not working as expected. Loosing connection with car with ever bump in the road. Changed car port, cable. Same thing. Phone restarted but same thing. Its happening intermittently and not on a regular pattern.
Allso, any idea you can share on how to contact Samsung for care+ support will be very helpful.
Thanks in advance guys for any help you guys can offer.
If the port is loose, that is the problem. You would need to go to an authorized Samsung service center to have the port replaced. If you still have Samsung Care+ attached to your device, you would need to contact the Samsung Care+ team. You can do this in the Members app in the support tab either by text support or Call us.
Is it the port inside the phone that feels loose or does it feel like the plug that's going into the port that is not seating correctly? My guess is that it's the second one and that's due to the dirt that's inside the port. It's not getting in far enough to secure the connection therefore it feels loose. Again, I would suggest to clean out the port.
Hello userpOEpmIqt2Z, welcome to the Samsung Community! I understand your concerns with your charging port not working correctly. As Robin621k stated, if your charging port connect feel loose then you would need to have an authorized service technician take a look at your device. The USB cable should be secured firmly in the charging port with very little mobility. If your device detects a poor USB connection, an error will be displayed. Also, as Oxford stated cleaning the charging port could also resolve the issue. Verify that the device, charger, and USB cable have no physical damage, Check for liquid damage. The indicator is found inside the SIM or SD slot, and will appear pink or red if it has been exposed to liquid, Check the USB connections for corrosion and bent pins, Inspect the device, charger, and USB cable for dust or other foreign materials. If possible, test to see if your device works with an alternate Samsung charger.
Here is a link to some additional information on charging your device:
