I just purchased my S23 Ultra and I am having an issue with photos and screenshots that are sent to me through Samsung messages. I previously had an S20 Ultra and had zero problems with anything received through Samsung messages. Now, all screenshots sent to me and many of the photos people send are grainy, words are unreadable. I've had things sent from all other devices, old, new, Samsung Iphone, Motorola, etc. It all sucks. My service provider has not changed, I've tried other messaging apps, all of my friends phones are all the same, I've changed settings as suggested but nothing works. I even sent myself screenshots and pictures from my phone to my phone, and the received pictures are awful.
The only difference in this entire scenario is my new S23.
I actually bought another S20 Ultra today because I am tired of trying to figure this 23 out. No one seems to have any words of advice except that it is "just a glitch" that may be fixed in the future. How far in the future?? This phone has been out for months!
Hey there! So sorry you're experiencing these incidents of low quality pictures! Which settings have you adjusted so far? Do you happen to know if you have RCS chats enabled? If so, are there settings within to adjust media quality?
I have been through all of the settings and there is currently not an option in Samsung Messages. When I switch to Google Messages there is, but when I use it there are no changes at all. Most incoming pictures and all screenshots are pixelated.
Ah, alrighty. And have you reached out to your carrier to make sure it's not an issue on their end? Calls and texts are within their realm of responsibility, so they should be able to help answer if this is occuring because of some snafu in the network, or a setting they have to change.
I have, and nothing. They are the ones who ran me through the same settings changes, had me try different apps, resets, clear data and cashe, everything. Nothing has changed. I've spent at least 10 hours over the last 2 days on this. No one has any answers or different suggestions. I'm very disappointed.
Did they also confirm that your network profile is set correctly? Did you ask for advanced tech assistance by chance? There is a possibility there is a higher tier support that could help you more. Did the carrier rep have you place the phone into Safe Mode yet?
I did not asked for a higher tier of support. They also did not have me put the phone in safe mode. Sigh, I guess I should call again tomorrow. I've spent so much time on this issue, it should not even be a thing on a brand new device!
I can guide you on how to enter Safe Mode. It's very easy. From the Power menu, press + hold Power down on the screen until the Safe Mode option appears. If your pictures are fine, a 3rd party app is causing the issue.
