Original topic:

S23 ultra camera continues to fail

(Topic created: 05-03-2025 09:10 AM)
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Jcheadle11
Constellation
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Galaxy S23
Has anyone else had this issue. I can hardly use my camera on my phone anymore. I tried restarting and force stopping my phone. 
nanner_80
Cosmic Ray
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Galaxy S23
Did that already. Hars and soft reset. I'm really not happy with samsung at this point. And I've been seeing on a lot of forums that I am not the only one having this same type of issue. I've never owned anything but a samsung, so im pretty disappointed in them right now.
casualSJ7230
Supernova
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Galaxy S23
Maybe a software bug.
Samsung should release a bug fix soon. Maybe that could help, only if Samsung does. Meanwhile, please try to stick with the "Nokia quality" app. Or use a different phone or camera.
nanner_80
Cosmic Ray
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Galaxy S23
I hope the do release one, i have the phone set to automatically download any updates, but I still check everyday. But im not going to wait mo tha for this to happen either.
casualSJ7230
Supernova
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Galaxy S23
Yup they need to release one that fixes all the major issues.
kimberleigh
Red Giant
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Galaxy S23
Just out of curiosity, have you gone into the camera settings and reset the settings? I had same issue and that cleared mine up
nanner_80
Cosmic Ray
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Galaxy S23
I did, so did the techs.
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that_girl_za
Constellation
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Galaxy S23
🙏
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S23

@nanner_80 As a troubleshooting step, did you try booting into safe mode? If the camera works properly while booted in safe mode, then you know that the issue is caused by some 3rd party software on the phone. 

To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/ 

Did you wipe the device cache partition after the update? I recommend that you do this after every device update. It wipes out incompatible or outdated cache information which might be incompatible after the update. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

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teeyveee23
Constellation
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Galaxy S23
Do anyone else camera works whenever it wants to mines says camera failed when trying to use the back camera 
Mujibar
Honored Contributor
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Galaxy S23
Run phone diagnostics under Device Care in settings to see if there's a potential issue.