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Original topic:

Phone is slow

(Topic created: 11-21-2023 01:58 PM)
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Nini1980
Asteroid
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Galaxy S23

Phone is super slow now!! Fb, the post and pics loads slow! Phone just isnt the same, sonce update this morning. Please fix. Thanks!

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8 Replies
aaronp28e
Cosmic Ray
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Galaxy S23
Try turning off phone turning back on especially after major update on phone
Nini1980
Asteroid
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Galaxy S23
Yes I did that alot yesterday. Nothing worked, still lagging. Hopefully it will be fixed soon
Thanks for your help.
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aaronp28e
Cosmic Ray
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Galaxy S23
Do u have unlocked or carrier specific ?
Nini1980
Asteroid
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Galaxy S23
Spectrum mobile.
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Galaxy S23
I currently have a half dozen apps I can't even use because, since the update, they refuse to sign in. Biometrics or password either way they just hang-up and time out while trying to log in. Pretty annoying.
SeanSh
Galaxy
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Galaxy S23
Is it Tmobile ? Or ATT
Nini1980
Asteroid
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Galaxy S23
Spectrum mobile
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S23

Hello, Welcome to the Community. We understand the frustrations with the phone being slow. There are some steps that may help.

Anytime the phone is updated, we recommend clearing the cache partition and repairing the apps in the recovery menu.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart. 

Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity. Safe Mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the phone. 

https://www.samsung.com/us/support/answer/ANS00062983/

If the device is working normally in Safe Mode then a 3rd party app is causing your device to misbehave. 

If your device is still having issues we recommend completing a factory reset 

Please be sure to back up your device before performing the reset:

https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting steps did not resolve your issues we recommend having your device evaluated by a Samsung technician. You can use the following link to find a list of service centers in the U.S. that can do the repair:

https://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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