JUMP TO SOLUTION Solved

Original topic:

People cant see my location in smartthings

(Topic created: 09-01-2025 03:06 PM)
3116 Views
Rosinski117
Cosmic Ray
Options
Galaxy S23

Hello I am the host of our "home" and I have no issues seeing my members location but my wife is unable to see my location. I have enabled find my mobile she can see her own phone location on her phone but not mine. Get your location from this phone is my "home". I deleted my home and re add all my smart tags which see is able to see fine. We Uninstall both apps removed and added back into the family. We're in family on our Samsung accounts as well. She used to be able to see me but something happened and I don't know how to fix. Most issues I found googling was basic stuff that was already enabled.

 
 
*Update
My Samsung account was showing my physical sim card imei so I deleted my product in Samsung and readded with the virtual Sim and now everything is working from being tracked by wife and Samsung find can now located my phone :).

1 Solution


Accepted Solutions
Solution
Rosinski117
Cosmic Ray
Options
Galaxy S23

The phones imei was of the physical Sim card on Samsung account. I deleted the product readded with my esim imei and now my wife can find me and Samsung find website can now find me as well.

View solution in context

30 Replies
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S23

@Rosinski117 Try this:

  1. Open the Find app
  2. Click on "People"
  3. Click on the + sign
  4. Click on your Wife's contact
  5. Click on how long you want to share. 1 hour, 24 hours, or Indefinitely. 
  6. Then click on Share
Rosinski117
Cosmic Ray
Options
Galaxy S23
Installed the app I was using family and find in smartthings and still after installing and enabling she still cant see my location on smartthings
Rosinski117
Cosmic Ray
Options
Galaxy S23
In smartthings "find" my phone is set up to share location with members
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S23
Can she see your location in Find?
Rosinski117
Cosmic Ray
Options
Galaxy S23

No not in Samsung find or smartthings built in find or family section in smartthings

LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S23

@Rosinski117 On your phone, try this:

  1. Open phone settings
  2. Click on Security and privacy
  3. Click on More privacy settings
  4. Click on Permission manager
  5. Click on Location

Make sure that under "Allowed all the time" you find Samsung Find. 

kimberleigh
Red Giant
Options
Galaxy S23
Are you inviting her via email address or QR code?
Rosinski117
Cosmic Ray
Options
Galaxy S23
I can see her phone and devices and locate them she can see all devices in my home and location other than my phone location
Rosinski117
Cosmic Ray
Options
Galaxy S23
I Did qr code and text link