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Original topic:

One UI 6.1 update broke phone

(Topic created: 04-21-2024 06:32 AM)
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Members_ZQtAint
Asteroid
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Galaxy S23

I recently updated to the UI 6.1 update and as the title implies it broke several things on my device. Currently I am getting ready to fully factory reset after I backup the device but I'm putting the thread here in case it occurs again/can help another user if they come across a solution in the replies to this.

The issues that I have currently is that anything media related is completely broken outside of pictures and previewing.

There is no sound on the device through Bluetooth, wired, or phone speakers. Anything using the microphone completely crashes the app that I attempted to use it for, and video recording also causes the app/phone to crash. I've attempt several regular resets and plan to attempt a phone Cache clear shortly but nothing seems to work. I think the update somehow completely wiped any drivers for audio.

I've also noticed that when attempting to watch videos not natively recorded on the phone, the screen will flicker several times green before it finally plays the video without sound.

 

Media controller shows that there are 0 devices capable of playing or recording sound as well.

 

 

EDIT:::::::
This is gonna be a quick update because I solved the issue and it was a strange as issue. I don't know what did it or what application conflict caused everything to go to but I fixed it.

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20 Replies
Members_AZqEVLF
Constellation
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Galaxy S23

Same issue.   Tried everything.  Even went to at&t store and they tried everything.   No solution.   Either I have to buy a new phone or pay a deductible to get a refurbished phone thru insurance even though this was a software issue.   Once it updated to this new one ui  all audio and sim glitches kept happening.   Idk why I have to shell out the money to get this fixed when I did everything right and never dropped or broke the phone! SO ANGRY!

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