My phone is not compatible with any other network. Not even the original carrier

[Danyelle75]

Hi,

I'm wondering if anybody else has experienced a similar issue. I was also told by a few tech support people that Samsung does not immediately offer their new devices for release to carriers other than your original one until a certain amount of time is passed. Unfortunately I was told that that was October and now I'm being told it will happen in november. Not really sure I believe any of that.

I have two Samsung Galaxy s23s on my account as well as an iPhone 14. The iPhone 14 (just as new) is currently transferable to any other carrier. The two Samsung Galaxies are not. I just keep getting errors and everybody says the phones are not compatible with their network but nobody knows why. I've only had these phones for a few months but they are completely unlocked per the carrier from an FCC case. They are good to go and physically say that they are unlocked yet no one can make them work on their Network. I tried everything and called everyone several times even Samsung. Samsung unfortunately has customer service outside of the United States and they don't seem to understand my problem and I cannot get past the operator. 

Has anyone else heard of this or had such a problem? Any help would be appreciated as I've been dealing with this for a few months and getting very frustrated. I am able to leave my carrier but unfortunately the phones will not work elsewhere so I'm currently stuck in limbo. 

Thanx!

I forgot to clarify that even when I go on my current carriers website it says my phone is not compatible even though it is currently hooked to their Network lol!

[Danyelle75]

I have to keep telling myself something LOL! Nobody seems to know how to fix my problem.

[Picksomething4me]

Same here

[KiwiBird97]

The Galaxy S23 and newer devices sold in the US will only work with SIMs from the US and Puerto Rico, with limited support for a few European countries.
(In the 1st screenshot, eSIM compatibility was limited to those listed. In the 2nd screenshot, we don't know what the "Open" carrier stands for. Does that mean Samsung reversed their decision and finally allowed eSIMs from other US carriers and MVNOs?)

[Danyelle75 · Accepted solution]

I just ended up going with Verizon last week. Still hoping Xfinity will work in the future. Unfortunately even though they were able to connect my phone with a new Sim card it doesn't perform the same. A few text message settings won't work and I can no longer use visual voicemail. Very frustrating. I can't even download any Verizon apps. When I go into the Play Store the only ones that come up are T-Mobile ones. It seems that not everything is compatible for some reason. Once a tmobile phone always a tmobile phone? Doesn't seem right. Unlocked should be just that. It should work correctly. I guess I will just have to bide my time and wait for the next trade in option and hope it works out with a different carrier. The good news is that I am out of T-Mobile finally 🥳

[KiwiBird97]

For newer devices, once the device has been successfully network unlocked, it can be used with any carrier, but only with those from the US and Puerto Rico, including T-Mobile, Verizon, and Xfinity. Hope this clears up any confusion.

[Danyelle75]

Yes, I totally understand the theory and what you are saying. It should be so. Unfortunately that is not true. The device is not being allowed to go on any network except for verizon. Xfinity and AT&T and even T-Mobile the original carrier will not take it. It comes up as incompatible. This has been my ongoing frustration. It should work but it will not. Makes no sense.

[KiwiBird97]

Does your device end in U or U1?

[Danyelle75]

SM-S911U is the model. A regular S23.