JUMP TO SOLUTION Solved

Original topic:

Mobile data disappears when in call

(Topic created: 04-04-2024 08:01 AM)
1383 Views
userDitIv5ocE5
Asteroid
Options
Galaxy S23

When in a call on my S23, my mobile data disappears, and comes back after the call. No 5g/4g/lte/etc. logo, no internet. I contacted Samsung support, they said "it is normal, and it is this way on every phone", however, on my old Galaxy S8 mobile data worked perfectly when in call. What is the solution?

6 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S23
My S24+ does this also, including my parents fold 5's it's been doing that for as long as I can remember


If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.


0 Likes
Solution
userDitIv5ocE5
Asteroid
Options
Galaxy S23

I found the solution, VoiceLTE needs to be turned on.

GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S23
You must be on a different provider other than Verizon


If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.


0 Likes
opq9
Halo
Options
Galaxy S23
How though my galaxy a25 doesn't have the option to turn it on
0 Likes
realaud
Honored Contributor
Options
Galaxy S23
What do you mean disappeared? The indicator icons are gone? If your call doesnt get cut oif and you can access what you need to, what difference does it make if the icons temporarily go away? Not visible does not mean off.
0 Likes
userDitIv5ocE5
Asteroid
Options
Galaxy S23

In this case yes, it is off. No internet is avaiable, it only comes back after call. Activating VoiceLTE fixed it though.

0 Likes