Last week, I'd submitted an error report via the Samsung Members app for the never ending WiFi looping my S23 FE device is doing. I recieved a response yesterday asking me to follow a bunch of step to turn debug log on high, replicate issue, generate the dump of modem logs and share it with them.
There are 2 problems
1) Where is the log? The last few steps tell me to choose an option "copy log to SD card" which is visible and I can do. Except, there is no SD card slots in the last few generations of Samsung devices anymore, is there? In this case, I'm assuming, SD card refers to some specific location on the built in storage space. But if so, where is it?
2) That last step says "share the logs". The error report submitted via Members app doesn't have a respond button or textbox. There is no reference number to that error report submitted nor an email that I could reply back to. Its all inside of the members app, I only get push notifications. So even if I somehow manage to locate the logs, how am I supposed to send it to them?
On Samsung Member app, when you go to support >> check feedback you've sent, then tap on the report. There should be 'ask again', which the phone will collect system log and send it to them.
On Samsung Member app, when you go to support >> check feedback you've sent, then tap on the report. There should be 'ask again', which the phone will collect system log and send it to them.
Thanks for pointing that out. I've tried that option and responded back. Although, this step also "gathers system logs" just like done the first time, so I'm not sure if this step actually sent the modem logs collected in debug mode and copied to SD card per the instructions. Accepting this as a solution to how to respond back to previously submitted error reports via Samsung Members app.
To find the log file, use a file manager app on your device to check the internal storage, looking for folders like āLogsā or āSamsungLogs.ā For sharing, use the Samsung Members appās āSubmit Feedbackā or contact Samsung support directly for guidance on submitting logs.
