I just got a new Samsung S23 Ultra phone refurbished from Amazon and got all my data transferred but I can't register any fingerprints. There are none registered already as it is a new phone, and every time I open the settings to try and register mine it just says "finger scanner not responding". I have restarted my phone. I do have a screen protector on, but it's a thin plastic one that says it it suppose to be compatible with this phone and the finger scanning feature. I am unable to run the scanner diagnostic with this app as I need to have a print already registered 🤦🏽:female_sign:
I also have an issue where my new phone and old phone think they need a new update but even though I download it and it successfully goes through the process, it still says it needs to update.
If you bought a refurbished phone, it's new to you, not a new phone. You can run a diagnostic on the phone and see if the fingerprint scanner is working properly. Go to device care and click on diagnostics. If anything comes up a not working properly, factory reset the phone and return it as defective. If you return it, make sure you deregister it from your Google and Samsung accounts.
