Original topic:

Cloud data

(Topic created: 07-22-2025 11:22 PM)
1097 Views
Lilith66
Cosmic Ray
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Galaxy S23
For the past few months I've been getting constant emails that everything in my Samsung cloud is getting deleted from inactive use but Im always using the cloud?!?? If my entire data gets deleted I swear I'll crash tf out on Samsung. 
1 Reply
realaud
Honored Contributor
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Galaxy S23

If you are actively logged into your Samsung account and backing up regularly, then you do not need to worry.  Samsung has sent that notice to all registered users about deleting dormant accounts, as they are required to.  If your account is not dormant, you will not be affected. There are many users who may have created Samsung accounts years ago for whatever reason and now no longer use them.  They may have moved out of the Samsung ecosystem. 

 

You shouldn't be getting constant emails, though. To my knowledge only one, possibly a second reminder, was sent to users.  If you have gotten more than that, a) make sure they were really from Samsung and, b) do not click any links in them purporting to lead you to your Samsung account and log in to keep your account active.  If you did, change your password immediately.


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