Zoom mapping box on 22 ultra no longer focuses

[kelli902]

Hello all this is absolutely driving me crazy tried every suggestion. I take alot of zoom 100x shots. All of a sudden my mapping box isn't tracking or zooming in. I have done everything suggested except checking in safe mode. Nothing works. I use this feature alot. Notice the in October 2025.

1st picture is my camera at 100x. 2nd is what it should look like. Any help would be greatly appreciated.

[Samsung_Moderator]

Hello kelli902, welcome to the Samsung Community! I understand your frustrations with your camera not focusing correctly when zooming in. When you want to take a picture, your camera should focus on a subject when you touch it on the screen. If Tracking autofocus is on, your camera will be locked to that person or item for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning off Tracking autofocus. Cleaning the camera's lens will also help. 

First clean the lenses: Dust or debris can interfere with autofocus. Clean all the lenses with a soft, dry, lint-free cloth

Move the camera: If you're aiming for a close-up, try backing away and zooming in. Each lens has a different range of focus

Turn off tracking autofocus: Open the Camera app and tap the Settings icon. For the Galaxy S25 series and devices running One UI 7.0 and above, tap the Quick controls icon (the four dots), and then tap the Settings icon. Tap the switch next to Tracking auto-focus to turn it off

Reset the camera: If the camera still isn't focusing, you should try resetting the camera to its default settings. Swipe to and tap Reset settings from the Camera Settings

Verify that your device is up-to-date

The focus on the camera is controlled by a tiny mechanism. Some slight clicking and whirring is normal, but if you hear any grinding, your device may require service

Try your device in safe mode: you can swipe down from the top right of the screen to open Quick settings, and then tap the Power icon. Touch and hold the Power off icon, and then tap Safe mode when it appears. Your phone will restart and “Safe mode” will be displayed in the bottom left corner of the screen. Check your camera's focus and remove any recently installed apps if needed. Restart your phone to exit Safe mode.

If your camera still has issues focusing, please visit a Samsung walk-in service center or you can schedule a repair service online.