Original topic:

Voice messages appearing with no calls

(Topic created: 08-27-2025 06:59 AM)
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Mason7
Constellation
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Galaxy S22
I am getting "voicemail" notifications on my samsung ultra 22 without getting a call. Is anyone seeing this? Does anyone have a fix?
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readinglamb
Asteroid
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Galaxy S22
I get this on my S25+ whenever I lose service. Once I have cell signal again, I'll get the VM notification. It only happens tho when I do have a VM that I never listened to. I don't use visual voicemail or anything so that could be why maybe.
realaud
Honored Contributor
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Galaxy S22

Sometimes glitches in your carrier's signal directs calls straight to voicemail without ringing the phone or showing in the call log.  A lot of spammers (and legitimate companies) have ways to bypass ringing the phone and put their messages directly into your voicemailbox. Carriers themselves are notorious for this, with their marketing messages.

 

if all your calls are going straight to voicemail, check your settings to make sure you have no call forwarding or do not disturb on.  If all that is clear, it's a carrier issue and you should contact your carrier.


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Mason7
Constellation
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Galaxy S22
Thanks for your replies. My calls aren't going to VM. I get a pop up saying I have a VM but there is no actual VM. I will contact my carrier as maybe it is being caused by them.
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realaud
Honored Contributor
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Galaxy S22

Oh, the ever present, yet always inconsistent "persistent voicemail notification".  You can reach out to your carrier, who will then blame Samsung and when you reach out to Samsung, they will blame the carrier.  In reality the tech support people at your carrier have to consult with the Samsung programmers to fix it.  It does eventually get fixed, but I don't know who fixed it or it just went away on its own by serendipity.  Only a handful of people have complained about this phenomenon on here that I have ever seen - me and about 3 others at various times.  So, the issue is not widespread enough for anyone to really bother with except perhaps as an individual patch, specific to you.  You may have some luck with asking the carrier to reset your voicemailbox to see if that gets rid of the phantom.

 

You can put in an error report.  This is best done immediately after you get the phantom vm notification, so the logs will show the error, if any.

https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692


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Mason7
Constellation
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Galaxy S22
Thank you for your thoughts and recommendations
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