Visual voicemail is not working, no solution from Samsung or AT&T

Pieciu · ‎10-11-2024

Visual voice mail is not working. I used it in the past but, few months after purchasing s22 ultra it stopped working. I can't find solution I installed, uninstalled cleared cache, etc. I talked to Att, nothing works

userdt2TkUE18X · ‎11-04-2024

Here is the solution that actually worked for me on my S23 Ultra.

Go to Settings > Apps > Visual Voicemail or Voicemail. Click Force stop. (This was important!)

Then click on Storage. Do Clear cache and then Clear data.

Then go to Settings then open General Management look for reset and reset mobile network settings only.

Then go back to Home. Open Visual Voicemail. It will then go through its setup and ask for the permissions it needs.

Once I did all that, Visual Voicemail starting working again!

View solution in context

meself · ‎10-11-2024

Try settings apps than visual voicemail and force stop at bottom than clear data and restart

Pieciu · ‎10-11-2024

Yes I tried it multiple times. I cleared data and cache. Set the app again. The app does load previously received voice mails, but, when the new one comes, it does not load.

meself · ‎10-11-2024

Try submitting feedback beyond what you have done not sure about anything else

needsaride · ‎07-27-2025

Tap Settings. Go into Connections. Then Data Usage. Then allowed networks for apps. Scroll down to Visual Voicemail. Tap on it. Set it to "prefer mobile network only". You're all set. Visual Voice mail will now work as long as your phone has access to a mobile network.

Members_XK7dZdI · ‎09-17-2025

This worked for me. Thanks!

mellie11 · ‎10-15-2025

Thank you so much half a day in and I found this and it's what worked!

goawaynosey · ‎11-06-2025

You are a saint!

rrman9121 · ‎11-07-2025

This finally worked for me! Thank you!

Members_DlkstLA · a month ago

I cannot find Data Usage

Original topic:

Visual voicemail is not working, no solution from Samsung or AT&T

1 Solution