Visual voicemail is not working, no solution from Samsung or AT&T

[Pieciu]

Visual voice mail is not working. I used it in the past but, few months after purchasing s22 ultra it stopped working. I can't find solution I installed, uninstalled cleared cache, etc. I talked to Att, nothing works

[KGBurton]

This one fixed it for me. Thank you.

[useryRn0N32xwb]

This one worked for me today.  Thanks!

[MAMacK]

I have a S24 Ultra and it did not work for me. I have even been on with AT&T and they can't figure it out. Samsung will be next.

[Members_28klGk0]

I tried this as well, but as soon as I get a new voicemail it reverts back to the same error. By the way I’m using a Galaxy Flip 6. 2nd one as AT&T suggested it was a defective device. 

[rntkid]

Thank you, thank you!  It worked!

[ShdTreeMchE]

I tried these steps and still had issues, so I repeated the steps but after resetting mobile network settings, I restarted.

Once the phone rebooted, I turned off wifi and had success setting visual voicemail up using only cellular data. Turning wi-fi back on afterwards has shown no issues yet.

Edit: Galaxy S23

[useruLOHYCD1IP]

Thank You!!

Worked like a charm!

[Badlizzie]

Userdt2TkUE18X that solution didn't work for me at all. Nothing has worked, I Conyers to get the message that something went wrong. This is the most annoying issue, any other suggestions?

[dougfifer]

I didn't have to do anything to mine, it just started working again on it's own after taking a couple months off.

[Members_6h8W9is]

In my case, I switched carriers on my Galaxy S22 Ultra. Visual Voicemail wouldn't connect, even after trying the reset steps described previously.

My new carrier (USMobile) has a voicemail password reset option in their app, so i used it and tried network reset steps again. Visual voicemail still had the old messages downloaded, but none since the switch.

I used the option from visual voicemail to dial in, entered my new (temporary) PIN and then used the automated prompts to reset it back to the one I wanted.

That solved it for me - the app recognized the new message(s) I knew were there - it had to re-download older ones, but listed them, too.