Solved: Unable to access Secure Folder - Page 4 - Samsung Community

userd60ikviKun · ‎09-06-2022

S22 Ultra on September 5th update.

I set up Secure Folder at some point and can't remember the password. Now, I have a permanent notification stating that the Secure Folder is locked. When I tap the notification, it asks for my Secure Folder password. I enter something wrong, and it says I need to wait 30 seconds before trying again. I never get the Forgot Password Link that has been mentioned here. At this point, I'd rather just remove the Secure Folder but every time I try to access the Secure Folder settings, I am asked for the password. Any suggestions?

Members_I8EKQf5 · ‎12-14-2022

I am also having issues with my Secure Folder on the Z Fold android phone. How do you sign in as null and reset your Secure Folder lock? I have tried everything and nothing works. I have reset my Samsung account 3 times and this hasn't worked.

Members_I8EKQf5 · ‎12-14-2022

I need help with my Secure Folder as well. I am at a point where it says "Your Samsung account has been changed. To enable Secure Folder, sign in as null and reset your Secure Folder lock." How exactly do I do this? There are 2 options at the bottom of the screen: Close Secure Folder and Samsung accounts. I have tried both options and nothing takes me to a location where I can enable secure folder or sign in as null or anything. I have reset my samsung account password 3 times and this isn't working.

LUPUSREX39 · ‎01-04-2023

I've tried this but after every time I hit forgot password and I'm sent to a gray screen with a spinning circle I'm getting

Lightbulb79 · ‎01-04-2023

Yeah,, back up your phone, and do a factory data reset.

littlebitofe · ‎01-07-2023

Having the same issue. Nothing helped. I even deleted secure folder data & cache. No change. I have only 1 attempt left - what happens when it runs out?

It is super frustrating & makes me anxious.

AlbertoHK · ‎01-10-2023

I'm able to reset the PIN after clearing the cache and data of the Secure Folder app.
Just search the Secure Folder app inside the Apps in Settings.

Settings / Apps / Secure Folder / Storage

then click on Clear Cache and Clear Data.

T

After that, when I clicked on "Forget Pin" the black screen with rotating cycle was gone and the screen for reseting the password is presented.

Original topic:

Unable to access Secure Folder