Samsung Galaxy S22 Ultra Failure Post-Software Update

[osenes]

Dear Samsung Support and Community,

I am writing to address a critical issue with my Samsung Galaxy S22 Ultra (1TB), purchased in 2022 for over $1,200. As a loyal Samsung customer who has remained within the Samsung ecosystem since owning the first Galaxy, the Galaxy S1, followed by the Note 2, Note 4, Note 7, S7 Edge, and Note 9, I am deeply disappointed by the catastrophic failure of my device following the latest software update. I am seeking Samsung’s assistance to resolve this matter.

Last weekend, while reading my email, my phone abruptly shut down and entered a persistent boot loop, rendering it unusable. After significant effort, I briefly accessed the operating system to back up critical memories and documents before the boot loop resumed. Eventually, I managed to enter recovery mode to wipe the device for servicing. I have since consulted a technician who performed diagnostics, but their efforts were to no avail. The device now refuses to boot entirely, even when attempting the volume down and power button combination. This over heating issue began immediately after installing the latest software update, which I believe is directly responsible for the failure.

Prior to this update, my Galaxy S22 Ultra never exhibited overheating issues. Post-update, the device ran noticeably hotter during routine use. This abnormal behavior, coupled with the sudden boot loop and subsequent total failure, strongly suggests that the software update caused critical hardware or firmware damage. The timing and symptoms point to a clear correlation, and I am not alone in experiencing such issues, as similar reports have surfaced online.

I want to emphasize that, aside from this failure, my phone is in pristine condition. It has no cracked glass, cracked body, or water damage, as I have always handled it with care and used protective accessories. While I understand my device is out of warranty, this failure appears to be a direct result of Samsung’s software update, which was intended to enhance performance, not destroy functionality. As a dedicated customer who has consistently chosen Samsung’s flagship devices over the years, investing in premium products like the Galaxy S22 Ultra, I expect Samsung to stand behind its products and address defects caused by its own updates. A $1,200 device in excellent physical condition should not become inoperable due to a manufacturer-issued update, especially after careful use and maintenance over three years.

I respectfully request that Samsung investigate this issue and provide a resolution, such as a repair or replacement, at no cost to me. I am happy to provide any further information, proof of purchase, etc., or other relevant details to assist in your investigation. Additionally, I urge Samsung to examine the impact of this update on other Galaxy S22 Ultra devices to prevent further customer losses.

Please advise on the next steps to resolve this matter promptly. I trust Samsung values its loyal customers and will take responsibility for issues stemming from its software updates.

Thank you,

[GaryB82 · Accepted solution]

Sorry but this is only a User to User support community you would need to contact Customer Service to see what options are available for you.

https://www.samsung.com/us/support/contact/