Original topic:

S22 keeps freezing on home screen

(Topic created: 01-22-2024 09:33 AM)
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Alison1
Constellation
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Galaxy S22

My phone is a few days old. Today it froze on the home screen displaying frequently used apps. No Apps worked and i couldn't even send texts or call anyone. It wouldn't let me restart the phone. Eventually it allowed me to use the side keys and I restarted it. 

I am returning it to the supplier and wonder if it's  a frequent issue with the S22?

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Galaxy S22
Who is the service provider?????
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Alison1
Constellation
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Galaxy S22

Vodafone

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Iriemango
Comet
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Galaxy S22
I think this is the update causing the problems. As many have complained re the same problem. Did you install 6.iu and android14? If it isn't your provider install Smart Tutor & let Samsung go into your phone and suss out the problem. I've used them a few times & they are truly good at locating issues causing problems. Good luck & cheers.
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Solution
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S22

@Alison1 Since there are regional differences in Samsung products you may want to post in the Samsung discussion group for your geographical area. You can find this group by visiting https://www.samsung.com/us/common/visitlocationsite/ 

This discussion group is for Samsung US products and services. 

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