Asking on behalf of my husband as he’s had to rush off to work. His phone has been on perfect working order up until last night, only a year old, no new apps have been installed recently.
His alarm didn’t go off, so checked his phone and it’s dead. Been on a wireless charger all night, so the first thing we did was plug it in and leave it for half an hour, still nothing.
the phone is definitely off as I tried to ring, so it’s not just a black screen. tried hard resetting, but the phone is just completely dead.
what could have happened overnight for the phone to just die like that??
I hope her husband has most of his data backed up into his Samsung account if he has one you might have to replace it through their insurance from T-Mobile or upgrade to a newer phone for him
He doesn't have a Samsung account, so I’m assuming you need that to back up to the cloud? I could be wrong! Luckily not too long ago I told him to move any important photos from his phone to his computer, so at least we still have those.
Hey there! I can absolutely understand the importance of needing your phone to work! If you haven't already went through the process of getting a replacement with your insurance I would suggest having a certified technician take a look at it!
