Encrypted knox recovery help

[1bigbaby90]

I have Most of all my stuff encrypted on knox an cant access it i forgot my old pin ive already factory rest the phone, i tried find my phone thing to change the pin but nothing working an i have 2 attempts left before it erases the back up anyone have any ideas?

[1bigbaby90]

Also its slowly locking me out of apps on my phone some apps are juss locked an some bring me to the pic above

[userella012]

Are you in a location where you used this phone? Stay calm, and wait it out like an hour. Maybe someone will chime in. I know using a website on another device you can see your account but wait until someone else with knowledge replies. Stay calm it's just a phone, your life matters more than a phone.

[1bigbaby90]

Yes i am

[1bigbaby90]

Yes i am ivee tried call samsung they me to knox an then knox sends me to samsung media support haven't had any luck

[userella012]

Can from what phone? Are you sure you have the correct number? How are you placing calls with that screen? Did you happen to have find my or find my hub location on. Tell me what you were doing last app activity. If you don't mind.

[1bigbaby90]

Yes to all the phone had died when i went to turn it back on it had asked for my pin so i put the only one i ever used in an it didn't accept it so i used kept trying an that popped up

[userella012]

I read if you reset your phone this will occur where it prompts you for the recovery code....i would wait as this could create a data breach I'm assuming this. Let's see if anyone will respond who knows.

[realaud]

How do you forget a PIN that you had to use every single day to unlock your phone?  In any case, if you don't know the PIN and didn't write it down anywhere, I'm afraid you are out of luck and whatever you have encrypted in your account is lost until you remember it.  This is a security measure for your protection.  If anyone could bypass it, it wouldn't be very secure, would it? Did you tap the link at the bottom that says "trouble unlocking?

By the way, you can no longer remotely unlock your phone, and you cannot change the PIN unless you know the old PIN.  You can add a supplemental PIN to lock it down if lost or stolen in case you either never had it secured in the first place, or it might have been taken by someone who knows the PIN you have on it.

[1bigbaby90]

Its the same phone im using now but i always used my finger print to open it when i click it it askeme to use samsung pass to unlock i do that an it brings me to the same spot