Original topic:

Issue with Samsung Galaxy S21 Ultra Update

(Topic created: 09-20-2025 09:13 AM)
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mons21
Constellation
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Galaxy S21

ssue with Samsung Galaxy S21 Ultra Update

I'm currently experiencing an issue with my Samsung Galaxy S21 Ultra, specifically regarding the software update. The device currently has Android 14 and One UI 6. However, I am looking for the update to Android 15 and One UI 7.

I've checked the official Samsung website and other trusted sources, but I couldn't find the update available for my device yet.

I'm reaching out to see if others with the same device model (Galaxy S21 Ultra, US Cellular) in Morocco have received this update.

2 Replies
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S21
You would need to try Smartswitch on a PC to see if any update pops up if no updates pop up while connected to your computer you would need to contact a service center to try and get it updated.
And since your in Morocco I'd suggest reaching out to the support community for Morocco since this is the US support community and would be able to provide details for another location.
https://www.samsung.com/us/common/visitlocationsite/


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alamin753
Cosmic Ray
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Galaxy S21

Hi, The Android 15, One UI 7 update has not been released yet for the Samsung Galaxy S21 Ultra. Rollouts vary by region and carrier, so please keep checking Settings  Software update or the official Samsung site for availability.

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