S9+ Read Receipts gone

[userdOItb71Qlf]

After the update 5/10 I can no longer see if my message was delivered or read. I don't have chat features or advanced settings as it says I should have on YouTube. I spoke to a Samsung agent via chat who said I have to factory reset. Somebody please help me! I previously had all of these features. 

[HawaiianSavage]

Are you using Google messages or the stock Samsung messaging app

[userdOItb71Qlf]

I've tried on both

[HawaiianSavage]

On Google messages you'll have to clear the cache then data then force stop the app and then restart the app again

[userdOItb71Qlf]

Ok I'll try that thank you

[userdOItb71Qlf]

Unfortunately nothing changed. I'm not getting delivery reports and I can't see when the other person is typing. Any other suggestions?

[HawaiianSavage]

Make sure on your Samsung messaging app that advanced message is turned off and set Google messages to your default messaging app then clear the cache again then force stop the app and then open it back up

[userdOItb71Qlf]

Ok yea I don't even have advanced settings in the samsung app for some reason. Nothing seems to be working but I appreciate your help

[smbj_1005]

Put phone on airplane mode, clear cache and data on Google Messages and Carrier Services. Restart phone, turn off airplane mode and then open Google Messages again. See if this helps

[ILoveGabcom · Accepted solution]

Do you have these options available on your phone?
If the recipient has an iPhone, you can't share the received and typing info.