My aunt passed away and her phone is on home screen but I don't know her password so anyone know how to reset it. Without knowing password I can't reset it or turn phone off.
I'm not trying to remove a Google account. Im trying to factory reset phone. It's on home screen and can't do nothing cause I don't know the password my aunt had on it
The remaining option to unlock the phone would be to have the phone serviced, along with a copy of the proof of purchase.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
