Email Scrolling Problem

[pepper]

A week ago I started having an issue while using the Samsung email app that acts like some type of scroll lock.

I can open the email app, select which email account I want to use with no problem. But, when I try to type a message in a new email or reply to an email I can only type until the text message body meets the keyboard box. At that point the cursor/screen snaps back up to the top of the message. It won't allow me to scroll further down the screen. I can keep typing but there's no way to view what I'm writing.

Something has changed in the Samsung email program because it was working right before. This happens with I use both MSN and Comcast emails. My Samsung phone no longer receives updates so that can be ruled out as the cause. I've not changed any settings.

This is very aggravating! I've seen that other users are having this same problem with all stating that the issue started in the past couple of weeks. What's changed? C'mon, Samsung... fix this ASAP! This is totally unacceptable!!

[KellyB337]

I too am having the same issue. Super annoying. Gmail.is fine but I hate it. I prefer the Samsung email. It's more simple & user friendly. It's been about 2 weeks now. None of the fixes work.

[Yousuf-Marfani]

Hi, try to go to apps there activate hidden or system apps as per your phone. There u will find Android System Webview just simply uninstall the update and clear cache and restart your phone. I'm sure it will work for you. Follow the instructions in this thread.

https://eu.community.samsung.com/t5/galaxy-s23-series/email-scroll-lock/td-p/13463765

[MW80]

Hey all, 

I have an S24 Ultra with 8 email accounts linked to the app. All of which are experiencing the same problem. 

As I am trying to run a business and need to send emails non-stop this is extremely frustrating. 

Something worth noting is that I am using Swiftkey (as I have for years) and I tried resizing the keyboard thinking that was an issue but nothing changed.

[pepper]

Did you try the fix listed here by Yousuf-Marfani? So far, it's worked for most people.

[pepper]

So far, the fix has worked without deleting your email data... just delete the cache and uninstall the update then restart your phone

[Yousuf-Marfani]

I dig more and read there is some bug in the last update rolled out because I remember this started after the update.

[userVZX5uRM1a5]

😂yes, and it did not work

[Yousuf-Marfani]

I'm so sorry to hear that and I truly understand the frustration. Just try this I'm sure this will work out. Go to apps > hidden or system apps > there you will find Android System Webview just uninstall the updates and clear cache after that restart your phone. InshaAllah it will work. Good luck!

[pepper]

I hate to report that the fix is no longer working. I tried to reply to a long email and when I paused typing to scroll down and read something in the received email below the screen snapped back to the top. Sigh... it was nice while it lasted.

[Yousuf-Marfani]

Unfortunately we have to keep clearing the cache and keep that system apps rolled back to update. This bug is in the new rolled out update sadly. 😞

Btw mine is still working fine lol