I just had my phone repaired through samsung care. I set my phone in maintenance mode after backing up to samsung cloud and mailed it in. Had the lcd replaced as well as the back glass. No internal components were replaced. When I got it back it was factory reset and all data lost. I restored using my back up but it's not complete. I'm still basically starting with a fresh phone. My question is, is there away to recover anything from before having it repaired?
I'm sorry but at this point, no. The factory reset took care of that. That is standard operating procedure for any device sent to Samsung for repair.
For the future, you may want to manually back up data. I trusted Smart Switch to transfer everything between phones and it worked perfectly for years ... until it didn't. I lost some very sentimental data that day and since then, I have not trusted Samsung's (or Google's) backup methods. I still use them, but I make sure to manually back up what I don't want to lose.
