I was chatting with Samsung Care about my Galaxy Ring to have it evaluated for replacement under warranty for poor battery life. In our chat the agent, said great news it is still under warranty that we have pulled from your watch as being 12/12/25. I informed them that I purchased my ring on 1/26/25 and the warranty states valid 1/29/26.
I think they create obstacles on purpose!
I provided warranty number and the invoice of the ring. Not good enough, they need to validate and the BOS team ( whatever that means) will get back to me within 24-72 hrs ( not holding my breath) via SMS or call.
Dear @Robin621k, To assist you further, we kindly request that you provide all relevant information, including the details pertaining to the BOS. At your earliest convenience, please send this information via private message to one of the Moderators. Once received, we will review the details and follow up accordingly.
