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Original topic:

Not the charger

(Topic created: 07-03-2025 03:48 AM)
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Galaxy Ring
So I decided to try and buy a new charger for my ring and see if that was the issue. And of course it's not.. the ring battery still is not showing correctly. One moment it will be 96% and as soon as I go to check the ring when I put it on the charger it says it's 80%. SO I don't know if my ring is malfunctioning or what the issue is. Out of all the Samsung products I have used over the many years I've been a customer, this is by far their worst product. Not even 8 months since I bought it and it's already malfunctioning is ridiculous. Maybe once I get some more money I'll try the Oura Ring. All I know is I am super bummed. Anyone that is wanting to buy the ring.. don't.. at least not until they figure out what's going on.
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Galaxy Ring
🤦‍♀️
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Galaxy Ring
Stop being a atalker
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realaud
Honored Contributor
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Galaxy Ring
8 months? The ring should still be under warranty. Have you called Samsung service?

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Solution
SamsungModerator1
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Galaxy Ring

Hello, Thanks for being part of the Community. We understand the frustration of the battery of the Ring not showing correctly.

You can use the steps in the following article to help improve the battery life: https://www.samsung.com/ae/support/mobile-devices/understanding-the-galaxy-rings-battery-life-and-so... 

If these steps do not help, please submit an error report through the Wearables app, using the steps here: https://us.community.samsung.com/t5/Tips-Tricks/bg-p/TipsandTricks 

You can also have the Galaxy Ring service by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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