Original topic:

Galaxy Ring is not counting my steps

(Topic created: yesterday)
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Members_no7GqDs
Constellation
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Galaxy Ring

I've been unable to meet my daily step count wearing this thing, so I tested it by walking on a treadmill with the phone in my pocket--and it counted steps--but when I places my phone down, it didn't count any. 

And yes, I let my arm swing at my sides to allow the ring to detect movement. This is my normal workout which allowed me to meet my step count while wearing the watch. But it appears that the ring is not counting my steps. This is the case whether I start a workout on my phone (either "walking" or "treadmill") or auto-record the data. 

I also confirmed that "select step data to record" is set to "all steps" not the phone alone, although I noticed that ring alone is not an option.

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AzraelBoss
Cosmic Ray
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Galaxy Ring
Check if you have any updates on the ring please
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Members_no7GqDs
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Galaxy Ring

I checked. It is up-to-date.

This mainly seems to be a problem in the treadmill, as it does record some steps as I walk around the house without the phone. But on the treadmill, it doesn't seem to detect them. 

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