Galaxy Ring doesn't charge

[Daithi79]

Anyone else having problems with their ring? Mine stop charging after 3 months.

[Members_5ZToGFO]

Yes same here been trying to submit service request all morning their site just keeps looping 

[Daithi79]

Yes, I was trying to do the exact same. I might try and find a store to bring it to instead.

[SamsungModerator1 · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with your Galaxy Ring not charging. If your Galaxy Ring doesn't charge, ensure the charger is connected to the charging case that came with your Galaxy Ring and that the charging contacts are clean. Give this link a try for some troubleshooting steps for the Ring not charging: https://www.samsung.com/us/support/troubleshoot/TSG10003290/

If you have tried the troubleshooting steps in the previous link, I would recommend resetting your Ring: https://www.samsung.com/us/support/answer/ANS10003284/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

[thissattion_12]

I also have problems charging my device