DITO SIM Registration Error on Samsung Galaxy A52 (Philippines) – Anyone Facing This?

[jamieedward834]

I'm using a Samsung Galaxy A52 (Philippines variant) and I'm having a strange issue with DITO SIM registration.

Whenever I try to complete the online registration process, the phone doesn’t proceed after identity verification. The page either freezes, refreshes on its own, or shows a “network not supported” message even though mobile data is working fine.

So far I’ve noticed:

Mobile data works normally

The SIM is detected and activates 4G/5G

Only the registration portal stops responding

Tried switching between WiFi and mobile data

Cleared browser cache and tried different browsers

Rebooted the device

Still the same issue.

I’m not sure if this is a Samsung-specific compatibility issue, an Android version bug, or something on DITO’s side.

If anyone using Galaxy A series (A52, A32, A12, A51, etc.) has successfully completed the DITO registration , please comment what worked for you.

If there’s a known workaround or settings tweak (APN, browser, permissions, etc.), please guide.

Thanks in advance!
@ Samuel

[baba12 · Accepted solution]

I am facing the same issue.

[LongHiker]

@jamieedward834 Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/