I wanted to post my experience in case anyone else is unfairly denied a warranty claim. I would have liked to publish this to a more general location on these forums but was required to choose just one.
I purchased my Buds2 Pro buds just over a year ago. I started having connectivity issues and sent my buds to Samsung for repair. They were within the warranty period. Once Samsung support assessed the buds, they responded that moisture was found in the cradle, and they would only repair my buds if I paid 140.00. I have never used these buds outside the house, in inclement weather or at the gym. Other than having them in my ears there is no way there was any sort of moisture in the cradle. I reached out and spoke to someone at support pleading my case, but I was rudely told I caused the damage.
That was bad enough, but when I received my buds back in the mail one of the charging pins in the cradle was missing, so one of the buds would no longer charge.
Once again, I opened a support ticket and sent in my buds. I was then contacted and told, due to the findings the first time I sent in my buds my warranty was completely nullified, and they would no longer provide any support.
At that point I searched the forums looking for some other way to pursue getting my buds repaired. I basically had a set of buds that were a year old and useless.
I received a call the next day from someone who listened to my story and that person provided personal service throughout the process of getting my buds repaired. I received them back in the mail yesterday and all is well.
I personally believe Samsung support is intentionally denying real warranty claims. Possibly as a money saving initiative. If you are getting the runaround from support, try reaching out to the Office of the CEO for resolution.
