Samsung Buds FE lose music quality when on Zoom or calls

[CUTTaRUGG]

I like to workout with a buddy over Zoom or calls and we listen to music together. I usually play it on Spotify and can control the volume of the music and the calls separately with Android audio settings. It's been great. But I just moved from wired headphones to Samsung Buds FE (which are pretty awesome) and they immediately lose sound quality of the music when a call/Zoom/Whatsapp is introduced to the mix. It sounds like the music loses the Bass and the fidelity becomes like an old radio. This does not happen on my wired earbuds or headphones. 

Any ideas what I can do?

[SuperBoop]

Yeah, this is a common issue on any pair of wireless headphones/earbuds. I'm pretty sure it's intentional. Surprised you haven't experienced this on wired earbuds. I get this issue all the time on wired earbuds and headphones. Only happens on calls.

[CUTTaRUGG]

No, it sounds great on my Reimers ear buds. Discontinued but still the best

[SuperBoop]

Ah, interesting. But yeah, it's still a common thing.

[CUTTaRUGG]

I'd like to change that common thing into a better thing, like my other ear buds have. Good sound for both

[SamsungModerator1]

Hello CUTTaRUGG, Thank you for being part of the Community. We know how frustrating it is to lose the quality of the audio during calls.

You can use this article to help improve the microphone quality using the earbuds: https://www.samsung.com/levant/support/mobile-devices/what-to-do-when-the-galaxy-buds-microphone-is-...

This article contains several steps to help with audio quality: https://www.samsung.com/us/support/troubleshooting/TSG01111323/

We also recommend submitting an error report to provide the information to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692