Pro 3 no sound when connected to S25 Ultra

[HasanQ]

Connects fine with my S25Ultra Bluetooth but I can't hear anything. Tried disconnecting and reconnect - without success. 

Please help... 

[Samsung_Moderator · Accepted solution]

Hello HasanQ, Welcome to the Community. We understand the concern with not being able to hear anything when connected with the earbuds.

Have you tested them with another phone?

You can try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01111323/

If this does not help, the earbuds will need to be serviced.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html