I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.
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My left galaxy bud suddenly stopped working and the right one works perfectly fine. I got these as a christmas present and they were ordered on Amazon. Also when I try to charge it, I leave it in for a while and the indicator still stays red for the left one but is normal for the right. Please help.
Thank you for reaching out. I would be happy to assist you further. Have you had a software update to your Galaxy buds recently? Do you notice any damage to either connector on the buds or the charging case for the left Galaxy bud?
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I have been dealing with the same issue. i only use the ear buds at work and will only stay on top of my desk or in the case when not in use. Can you please assist?
@userg3LFcKQt3fuserg3LFcKQt3f Thank you for that information. I would recommend an accessory exchange. Can you please provide me with your full model number and serial number in a private message: http://bit.ly/2JH2rq2
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Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
@userg3LFcKQt3f Thank you for reaching out. I would be happy to assist you further. Have you had a software update to your Galaxy buds recently? Do you notice any damage to either connector on the buds or the charging case for the left Galaxy bud?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
i dont see any damage and and im very good at taking care of them. only use at the office and have not left the office since i bought them a few months ago. when i try to install software i get a notice saying i need to connect to earbuds. on the app it shows the battery life for the right bud and the left bud has exclamation mark.
