Galaxy bud pro 2 360 audio

[Snowmantin]

This feature has never worked properly for me. For some reason it just stops working. Both the 360 audio and head tracking stop working soon after turning the feature on and then doesnt work again until the buds are fully disconnected and reconnected again. 

[Samsung_Moderator · Accepted solution]

Hello Snowmantin, Welcome to the Community. We know frustrating it is for the audio settings to stops working when you are using your Buds Pro 2.

Have you tried resetting them? https://www.samsung.com/us/support/troubleshooting/TSG01218103

If you continue to experience the concern with the 360 audio feature and head tracking, we recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

You can also have an evaluation of the earbuds performed by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html