Galaxy Buds Pro 2 not connecting

[Tiny77]

I'm having an issue with my Galaxy buds pro 2. They will not sync with 25 Ultra. I have been having this issue for about a week now. It has been intermittent but most of the time they will not connect. I have tried to resync them but nothing works. When I put them in my ear, I can hear the two dings that verify they are on and "synced". However, I get no playback and they don't show up on the phone. When I try connecting, my phone says cannot connect. 

[Samsung_Moderator · Accepted solution]

Thank you for that information. The next step I would recommend is a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: https://www.facebook.com/samsungcareus

2. Twitter: http://www.x.com/samsungcareus

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/46YZNoi

5. Contact customer service directly via chat: https://www.samsung.com/us/support/contact-customer-services/

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html