Galaxy Bud3 Pro

[userz4uKC3MWnM]

My Galaxy Buds3 Pro mic is not working well during calls. Whenever I close the screen and move to another app during a call, the other party can no longer hear me. For them to hear me again, I have to return to the screen, disconnect, and reconnect Bluetooth.

Please provide guidance.

[Samsung_Moderator]

Thank you so much for reaching out.  The first thing that comes to mind would be to make sure that the buds are up-to-date.  I'm including a link with the steps on how to do so.

How to install software updates on your Samsung earbuds

Are you seeing any error messages or notifications or anything prior to the sound stopping? 

[userz4uKC3MWnM]

I see the words, but it is not a link. My last response contained a typo, which I have since corrected; the buds are up to date.

[Samsung_Moderator]

Thank you for letting us know your buds are up-to-date. Please let me know if you can see this link: https://www.samsung.com/us/support/answer/ANS10001316/?msockid=24766556e660672b32d7730ee732668d

Just to clarify are your still experiencing the same symptoms with the microphone?

[userz4uKC3MWnM]

The buds are up to date. There are no error messages. I am not seeing the link.

[Samsung_Moderator]

Thank you for following up. I am happy to hear your buds are up today. What type of device are you using to access the Samsung Community?

Do you see the blue words in the middle that say "How to install software updates on your Samsung earbuds"? If yes, please click on that as it's the link.