My Galaxy buds 2 are recognized as Galaxy buds 1 in Wearable app on my phone. All functions are working normally, i can toggle ANC directly in bluetooth settings of the device, but when it comes to updating software, buds settings i am getting forwarded into Weareable app which downloads Galaxy buds manager instead of Galaxy Buds 2 manager, i can see the UI designed for the earlier product and ia cannot connect in the app. I am guessing that it has to do something with the recent 306 audio update. I tried clearing app cache and installing Buds 2 manager on my own, but i does not do anyting.
Thank you for reaching out. I can certainly understand your frustration with the buds not showing up properly in the app. I would be happy to look into this further for you. Can you please provide me with your full model number and the serial on the bottom of your Galaxy buds 2 charging case in a private message: https://bit.ly/3fbRevo
I'm also having this problem! I thought it was just a unique issue, and it's really annoying considering I just replaced my Galaxy buds plus with the buds 2
I already have a repair process set up for them because the ones I have are still under warranty, but I'm hoping the issue is software side and not with the buds themselves. If that is the case, then at least they'll look the app and probably push out an update that fixes this.
But if it is the buds, then they just need to be replaced
