Anc poor function on buds 3 pro

[userUwq7TSvIHt]

Just bought my buds 3 pro and after 1 day of use i want to destroy them wouldnot recoment anyone to buy them the anc is just not working or its really bad , ye it does block all the high sound noise but it wont block  the low noise sound ( if someome on the bus has plastic bag you will hear the plastic bag sound like its ambiet mode ( no i tried every guide what to do how to fix it it wont work the quality is just bad compated to buds2)

[kimberleigh]

Mine works great. Not sure why yours don't.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how frustrating audio issues are when trying to use your Buds 3 Pro.

This link provides troubleshooting steps for audio concerns: https://www.samsung.com/us/support/troubleshooting/TSG01111323/

If you have completed all the troubleshooting, we also recommend submitting an error report to provide the data to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can have the earbuds evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html