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Original topic:

fold 4 now front camera fails

(Topic created: 07-07-2025 10:56 AM)
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usertahMdc61GD
Constellation
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Fold & Flip Phones

My camera says failed now.  Won't open.  Inside screen not working.

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LongHiker
Galactic Samsung Care Ambassador
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Fold & Flip Phones

@usertahMdc61GD Did you wipe the device cache partition after the update? This is a long shot but might help. I recommend that you do this after every device update. It wipes out incompatible or outdated cache information which might be incompatible after the update. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

If that doesn't resolve it, you will need to contact Samsung Support. 

For immediate assistance, one option is to use the Samsung Members app -> Support -> Send text. This will open up live troubleshooting.

Another option is to contact Samsung support via https://www.samsung.com/us/support/contact/

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peralneckless
Asteroid
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Fold & Flip Phones
The image describes issues with a device, specifically that the camera says "failed," won't open, and the inside screen is not working. This indicates a potential hardware or software malfunction with the device's camera and display components.

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Solution
LongHiker
Galactic Samsung Care Ambassador
Options
Fold & Flip Phones

@usertahMdc61GD Did you wipe the device cache partition after the update? This is a long shot but might help. I recommend that you do this after every device update. It wipes out incompatible or outdated cache information which might be incompatible after the update. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

If that doesn't resolve it, you will need to contact Samsung Support. 

For immediate assistance, one option is to use the Samsung Members app -> Support -> Send text. This will open up live troubleshooting.

Another option is to contact Samsung support via https://www.samsung.com/us/support/contact/

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