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ZF6 Camera OIS rattling noise, camera on

(Topic created: 09-17-2024 01:48 AM)
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skol
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Fold & Flip Phones
I recently noticed a rattling noise coming from my camera. I read up on it and Samsung says it should stop when the camera is on. But clearly mine doesn't... Anyone else experiencing this?
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Samsung_Moderator
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Hello skol, Welcome to the Community. We understand the concern regarding a rattling noise coming from the camera. This is due to the Optical Image Stabilization. You can find more information about this here: https://www.samsung.com/latin_en/support/mobile-devices/do-you-hear-a-small-noise-from-inside-of-the...

If the camera is malfunctioning, we recommend having the phone evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello skol, Welcome to the Community. We understand the concern regarding a rattling noise coming from the camera. This is due to the Optical Image Stabilization. You can find more information about this here: https://www.samsung.com/latin_en/support/mobile-devices/do-you-hear-a-small-noise-from-inside-of-the...

If the camera is malfunctioning, we recommend having the phone evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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